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e-zHelpDesk is an integrated CRM solution that provides the following main services:
	Customer Relationship Management     Case Management Defect Tracking Knowledge Base Management Service Portal E-mail Tracking	e-zHelpDesk 3.1 Key Features Advanced, effective, and intuitive user interface. Auto Email Notification. Multi-Channel Customer Service. Support of Hot Keys. ... More »

Product Highlights:

• 100% Web-based application: Unlike other CRM products, which only provide you a Web-enabled solution, our application is a true Web-based application that does not require the user to install any additional client software to run the application. Our product was designed to take full advantage of Web technologies. All you need to run the our application is a Web browser. More...

• Lightening Fast with High Scalability: We carefully selected persisted state architecture as the foundation of our product development. This architecture allows the application to scale better as the number of users increase. Our product can be effectively deployed in the Web farm environment where availability and scalability are definitive requirement. Using stable Web technologies along with solid database products, our system allows each http request/response round trip to be completed quickly without taking up resource of the Web server. This ensures the uptime and availability of the Web server. Our application has been thoroughly tested under real corporate infrastructure with other network components such as Cisco Local Director, Nokia firewall, Microsoft Proxy Server, etc. More...

• High Flexibility: Our application is very well designed to allow it to be easily enhanced or modified to meet your business specific needs. Screen templates and normalized database can accommodate most of your needs for customization.

• Technology standards: e-zHelpDesk is developed from ground up using the Microsoft .NET framework.
  

  Software Requirements:
  

  Web Server: IIS 5.0, .NET Framework 1.1 Operating System: Windows 2000 Professional or Server (SP2) Client Browser: Microsoft IE 5.0+ Database: Oracle, MS SQL Server, MySQL, MS Access

• Comprehensive Security: Our product will pass any security requirement as an internet or intranet application. We support different industry standard encryption methodologies including SSL, MD4, MD5, SHA256, etc. This gives you an option to host the application outside the corporate network under different Application Service Provider (ASP).

• Smart Audit Trail: The application stores all changes when users modify to the database for audit reason. You can trace back to have a complete trail of when and how the data was modified.

• Intelligent Application Log: Our application log can be turned on by demand and we log every click from the browser. We also support the application log at the user level, which only logs a particular user activity without penalizing the peformance of the entire application. Our application also supports SQL logging to capture all SQL issued by the users. Trouble shooting our application is just a breeze.

• Free Demo: Please feel free to check out our demo application anytime, anywhere.

• Free Trial Version (coming soon): Last but not least, you can down load a free 10-day Trial Version of e-zHelpDesk 3.0